Responding to Emotions: The Aggressive Close

Preview Aggressive Close

Learning Guide

Comic Book

Aggressive Close

What do you do when a reasonable negotiation turns combative? Learn to sidestep aggression and emotional outbursts to keep the deal on track in this dramatized scenario, where a business owner becomes hostile toward his counterpart and threatens to walk.


After completing this module, you will be able to analyze a business opportunity, practice de-escalation techniques, develop coping mechanisms to manage your emotions during stressful negotiations, defuse a high-conflict interaction, and apply strategies for moving an aggressive negotiation toward resolution

Purchase price: $65

Includes: Dramatized Scenario (runtime 09:33), Learning Guide, Comic Book

Responding to Emotions: The Aggressive Close


Yesterday I had the great experience of attending Ted Leonhardt's "Changing the Context" day-long seminar. It was informative, fun, entertaining and, above all, provided valuable information on negotiating.

— Jacalyn H., senior account manger

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